Transaction ID

• Check your email confirmation from the payment gateway
• Look at your bank statement or transaction history
• Find it in your UPI app transaction history
• Check the SMS confirmation from your bank

Donation Receipt

• Check your email inbox for the donation receipt
• Look in your spam/junk folder if not found in inbox
• Contact us if you haven't received a receipt within 24 hours

• Donation status (successful/pending/failed)
• Receipt generation status
• Tax exemption eligibility
• Fund allocation details
• Donation acknowledgment status
• Certificate issuance (for large donations)

Common Issues

• Transaction not found: Check if you entered the correct transaction ID and amount
• Receipt not received: Check spam folder or contact us for manual receipt generation
• Wrong donation amount: Verify the amount from your bank statement
• Duplicate donations: Contact us immediately for refund processing

If you're unable to verify your donation or need assistance, please contact our support team:

Your donation information is kept secure and confidential. We use this information only for verification purposes and to provide you with donation-related services. Your personal and financial information will not be shared with third parties.

• All data is encrypted and stored securely
• We follow strict privacy policies
• Information is used only for legitimate purposes
• You can request deletion of your data anytime