Refund & Cancellation Policy
Last updated: January 15, 2025
📋Introduction
At DHARAM DHAM TRUST, we understand that circumstances may change, and you may need to cancel or request a refund for your donation. This Refund & Cancellation Policy outlines the terms and conditions under which refunds may be processed.
Please read this policy carefully before making a donation, as it forms part of our Terms and Conditions.
📜General Refund Policy
Important Notice:
Donations made to DHARAM DHAM TRUST are generally considered final and non-refundable, as they are made voluntarily for charitable and religious purposes. However, we understand that exceptional circumstances may arise.
Refunds will only be considered in the following specific circumstances:
✅Eligible Refund Scenarios
1. Technical Errors:
- Duplicate donations due to system errors
- Incorrect amount charged due to technical glitches
- Payment processed multiple times accidentally
- Failed donations that were incorrectly marked as successful
2. Fraudulent Donations:
- Unauthorized use of payment methods
- Identity theft or account compromise
- Donations not authorized by the account holder
3. Processing Errors:
- Wrong donation amount processed
- Incorrect recipient or purpose
- Payment gateway errors
4. Exceptional Circumstances:
- Death of the donor (with proper documentation)
- Severe financial hardship (case-by-case basis)
- Legal requirements or court orders
❌Non-Refundable Scenarios
The following scenarios are generally not eligible for refunds:
- Change of mind after successful donation
- Disagreement with temple policies or activities
- Personal financial difficulties (unless exceptional circumstances)
- Donations made during special campaigns or events
- Anonymous donations without proper identification
- Donations older than 30 days (unless exceptional circumstances)
- Donations made through third-party platforms without proper documentation
🔄Refund Process
Step 1: Submit Refund Request
Contact us within 7 days of the donation with the following information:
- Donation ID or reference number
- Donation amount and date
- Payment method used
- Reason for refund request
- Supporting documentation (if applicable)
Step 2: Review Process
- We will review your request within 5-7 business days
- Additional documentation may be requested
- We may contact you for clarification
- Decision will be communicated via email
Step 3: Refund Processing
- Approved refunds will be processed within 7-10 business days
- Refunds will be credited to the original payment method
- Processing time may vary based on payment method
- You will receive confirmation once processed
⏰Refund Timeline
Request Submission:
Within 7 days of donation
Review Period:
5-7 business days
Processing Time:
7-10 business days
Total Time:
12-24 business days
💳Payment Method Specific Information
Credit/Debit Cards:
Refunds will appear on your statement within 7-10 business days. The exact timing depends on your bank's processing time.
UPI Payments:
UPI refunds are typically processed within 2-3 business days and will reflect in your account immediately.
Net Banking:
Net banking refunds may take 5-7 business days to reflect in your account.
Wallet Payments:
Refunds to digital wallets (Paytm, PhonePe, etc.) are usually processed within 24-48 hours.
💰Partial Refunds
In certain circumstances, we may offer partial refunds instead of full refunds:
- When only a portion of the donation was processed incorrectly
- When administrative fees need to be deducted
- When the donor requests a partial refund
- When funds have already been allocated to specific projects
Any partial refund will be clearly communicated to you with a detailed explanation.
📄Required Documentation
For All Refund Requests:
- Donation receipt or confirmation email
- Bank statement or payment proof
- Valid identification document
- Written explanation for refund request
For Fraudulent Donations:
- Police complaint or FIR (if applicable)
- Bank's fraud investigation report
- Affidavit stating unauthorized donation
- Any other relevant legal documents
📞Contact for Refund Requests
To submit a refund request, please contact us:
DHARAM DHAM TRUST
Email: refunds@yamrajdham.com
Phone: +91 84273 83381
Address: Raju ki dhani, Yamrajdham Temple
On road NH-52, Taranagar Churu
Taranagar, Rajasthan 331304
Business Hours: Monday to Saturday, 9:00 AM to 6:00 PM (IST)
📝Policy Updates
We reserve the right to modify this Refund & Cancellation Policy at any time. Changes will be posted on our website with an updated "Last Modified" date. Continued use of our services after changes constitutes acceptance of the updated policy.
This policy is effective as of January 15, 2025. For any questions regarding refunds, please contact us at refunds@yamrajdham.com.